Customer Service

  • Call Center:+1-219-380-9779 (10:00AM to 6PM CST) Monday thru Friday - Closed Weekends & National Holidays
  • Email (also for resellers): sales@branduprise.com
  • For product return or service, do not call these numbers. Please follow the following process:
    1. Create a Help Desk ticket at helpdesk.nuoem.com
    2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a re-stocking fee for return if the packaging material or product has blemishes.
    3. Send the item to  
      • Help Desk: [Help-Desk-Ticket-ID]
      • TDSS
      • C/o Robert Smith
      • 7404 W. 125 N.
      • La Porte, IN 46350